Maestro Multi-Property Suite
Multi-Property Management
Maestro Multi-Property is the most robust solution available for an enterprise
organization. Whether you have two local
hotels or hundreds of hotels across the
country, Maestro Multi-Property provides
proven features and capabilities that
provide unprecedented management control
over the enterprise. Maestro Multi-Property
allows your hotels to cross sell and cross
manage inventory, providing guest services
that span your entire organization. User
function accessis tightly controlled, with
users able to operate on as few or as many
hotels as is appropriate for their daily
responsibilities. The single server/single
database implementation model of Maestro
Multi-Property also means large savings
in hardware, network administration,
software licensing and support.
This view of
cross property inventory shows all
properties room availability and yield
strategies from any workstation across the
enterprise or through the Internet, perfect
for a reservations department. Maestro’s
drill down capability allows permission
based access to go to other views of
inventory directly
from this window.
The group sales team has its own very
powerful view with all the same front desk
capabilities combined with a view of
function rooms
and bookings. Real-time information is
available in complete detail in it's
entirety for your team.
The
guest experience is enhanced
by everyone working on the same page, e.g. a
guest arrives at the wrong property and the
clerk is immediately able to view the
reservation and take appropriate action.
Guest history is enterprise
wide, e.g. Mr. Smith may not have ever come
to one of your properties but the clerk can
see and pull forward into a new reservation
his profile, service requirements, free form
guest notes, credit card information and see
that he is an
important guest at another of
our properties. A more complex example; the
guest has a reservation which includes two
or more properties in Maestro; this is based
on a single reservation and single folio.
Inter property communication on the guest
experience is instantaneous using internal
Maestro mail to affect the property room
change and provide the guest with a single
folio which they settle in the hotel as
defined by your property. It may for example
be the last property they are staying in.
Maestro takes multi-property accounting a
step further; the
revenue is automatically credited to and
reported on by the appropriate property
as part of the night audit process resulting
in efficient utilization of resources, in
the case of one client freeing accounts
receivable staff to focus on other
areas.
From a reporting standpoint, you have the
option to view all reports by property or
enterprise where appropriate. There is no
single bucket or duplication of posting
codes with a naming convention (leading to
clerk error) as in most multi building
solutions. In a two property management
system they lack the ability to consolidate
functions such as A/R
and T/A reconciliation leading to
duplication of staffing.
Take the guest experience up to the
conference group level. The
same functionality, single group
reservation, inventory and conference rooms
spread out through the enterprise all
reconciled appropriately with the group
receiving a single invoice from the hotel
"in charge" of the booking.
Maestro is designed as a flexible and
portable long term solution, due to its
platform and database independent design.
This means that as Hardware and Operating
System vendors improve their products,
Maestro is able to take advantage of those
improvements, and your investment is Maestro
is protected.
|