Luxury Water's Edge Resort and Spa Selects Maestro PMS to Maximize Efficiency

Maestro provides integrated total-property solution with Web Booking, S&C, Spa, POS, Condo, Analytics and GDS interface supported by the industry's best Diamond Plus Service for most productive and profitable operations

FOR IMMEDIATE RELEASE - October 7, 2009

NORTHWIND-Maestro PMS, provider of Maestro™ enterprise Property Management hotel so ftware and reservation software solutions for the hospitality industry, announced the Water's Edge Resort and Spa selected the multi-module Maestro Enterprise Suite to automate all areas of its resort, spa, and conference center operation. The Resort will go live in November 2009 with Maestro Front Office, Sales and Catering, Condo and Timeshare Owner Management, Yield Management, Spa and Gift Shop Management, Analytics Business Intelligence, and Point of Sale. The property will also implement Maestro's two-way GDS interface and ResWave Booking Engine.

Water's Edge Resort & Spa is an elegant 170-room year-round destination and conference center just two hours from both New York and Boston that extends along Connecticut’s only private resort beach. The Resort occupies 25 acres of manicured lawns and gardens that surround guest wings, shops, lounges, sporting venues, 68 condominium units, and three restaurants, including one praised by Connecticut Magazine for having the best Sunday Brunch in the state. The Resort is home to a full-service spa with 10 treatment rooms, indoor and outdoor pools and an executive conference facility with 12 meeting rooms with professional onsite A/V and meeting planner teams.

Maestro provides integrated total-property solution

"Water's Edge researched system options for a year and selected Maestro because NORTHWIND was the only vendor that provides all the resort software modules we need fully integrated on one platform and database," said Heather Hennessey, controller of Water's Edge Resort and Spa. "Maestro's total system integration platform was essential to our decision. It is the most efficient technology architecture to simplify support, training and accounting with only one vendor contact." Hennessey noted that Maestro's commitment to PCI compliance was also integral to their decision because the Level 1 merchant PCI deadline occurs in less than a year.

PCI compliance is essential

"Our current vendor's system will not be PCI compliant by the 2010 deadline and their replacement solution did not offer all the modules we needed," said Hennessey. "When we realized we were at a dead end, we began our system analysis by making a list of all the providers who could deliver a total system solution. We wanted Sales & Catering, Condo/Timeshare Management, POS, and Spa/Gift Shop Management, Yield Management, and GDS connectivity on one platform to create the most productive working environment. Maestro was at the top of the list." Hennessey and her team requested a Maestro user list and spoke to resorts similar to Water's Edge to learn about system performance and support. "Maestro users were very happy with the technology and praised NORTHWIND's support and technical staff," she said.

Online professional training was also a primary factor of the Resort's systems decision. "We are a seasonal property with fluctuating staffing requirements that requires we provide continuous system training," said Hennessey. "Maestro offers flexible, online education sessions for all its systems modules and one-on-one online personal training. Their single point of contact for training is the most effective and simplest way to schedule and conduct staff system education we have found and Maestro's online program locked in our decision to work with NORTHWIND."

For a live demo of the Maestro 'Web Connection' Suite featuring the ResWave Booking Engine, please contact the NORTHWIND-Maestro team at 1.888.667.8488 or email info@maestropms.com